Frequently Asked Questions (FAQ) – Cloudfeet

Last Updated: 29/06/2025

If you have a question, you might find the answer below. If not, please contact us at support@cloudfeet.co.uk and we will be happy to assist you.

Do you only ship within the UK?
Currently, we ship orders within the United Kingdom. Shipping to other countries is not available at this time.

How long does delivery take?
We offer standard tracked shipping. Most orders arrive within 4 to 8 business days (approximately 5 to 10 calendar days) after dispatch.

How can I place an order?
Browse our collections, add your selected items to the cart, and proceed to secure checkout. You will receive an order confirmation email once your purchase is complete.

What payment methods do you accept?
We accept major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay, Google Pay, PayPal, and Shop Pay.

Is your website secure?
Yes. Our website uses SSL encryption to protect all personal and payment information. Payments are processed through trusted and secure payment gateways.

I did not receive my confirmation email. What should I do?
Please check your spam or promotions folder. If you still cannot find the email, contact us at support@cloudfeet.co.uk and we will confirm your order.

Can I track my order?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

What if I entered the wrong shipping address?
If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to correct the information if your order has not yet been shipped.

What is your return policy?
Please refer to our Returns and Refunds Policy for full details. If you have any concerns about your order, do not hesitate to contact us.