Privacy Policy

Privacy Policy

Last Updated: 29 June 2025

At Cloudfeet, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

1. Who We Are

Cloudfeet is an online footwear retailer based in the United Kingdom.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

2. What Information We Collect

We may collect the following personal information:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely by our payment providers)

• Order history

• IP address and browsing behavior (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Communicate with you regarding your orders or inquiries

• Provide customer support

• Send marketing emails if you have opted in

• Improve our website and customer experience

• Prevent fraud or misuse of our services

4. Sharing Your Information

We do not sell your data. We may share it with trusted third parties for the following purposes:

• Payment processing (e.g., Shopify Payments, PayPal)

• Delivery services (e.g., Royal Mail, Evri)

• Marketing and analytics (e.g., Google Analytics, Meta/Facebook)

• Store management (Shopify and integrated apps)

All partners comply with UK GDPR requirements.

5. Cookies

We use cookies to:

• Enhance your browsing experience

• Track website usage and performance

You can manage or disable cookies through your browser settings at any time.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal information

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at:
📧 support@cloudfeet.co.uk

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill your orders

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

8. Contact Us

If you have questions about this Privacy Policy or the data we hold about you, please contact:

Cloudfeet Ltd
📍 Mendip Court, Bath Road, Wells, BA5 3DG
📧 support@cloudfeet.co.uk